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Case Studies

Learn more about how Nuance is helping companies like yours improve customer experience and contact center operations. 

Featured Case Studies: 

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US Airways: Read about and listen to samples of US Airways’s new customer service experience over the phone, including personalized greetings, instant access to upcoming trip information and natural language Call Steering.
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Turkcell Global Bilgi: Now the largest voice biometrics application in the world, learn how callers enroll and use Turkcell Global Bilgi’s ‘Voice Verification’ application and the business results it has delivered.
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Acer America: Nicole Allen with Acer shares in her own words why migrating to Nuance’s OnDemand platform, along with replacing directed dialog menus with natural language Call Steering, was the right decision for their growing company. Read about the business impact, and hear recordings of the automated service interactions.
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