When the interaction starts with an effortless authentication process you’re free to deliver real value to the customer.
Your customer’s voice is analyzed for hundreds of unique characteristics that are then compared to the voiceprint on file.
By design, voice authentication overcomes the security issues facing knowledge-based authentication today.
Banco Santander Mexico Says 'Adiós' to PINs and Passwords case study
Learn how the bank successfully deployed voice biometrics to replace PINs, passwords and security questions in its automated phone system.
Easy and secure, voice biometrics delivers an effortless experience.
With much less pain and effort for the customer, they feel more in control. And a happier customer is a more valuable customer.
Knowledge-based security is nearing obsolescence. Voice biometrics is the chance to start again from scratch. It’s not a patch. It’s not a reboot.
Whether it’s shorter call times, increased functionality, or the ability to do amazing new things with your mobile apps, voice authentication can deliver from day one.
Think of knowledge-based security as sprawl. When one level becomes ineffective, another level is added. PINS become passwords and passwords then require security questions to back them up. This is hard and stressful work for the customer, and it puts them further and further away from completing their intended task.
Voice biometrics does away with all this. It uses the customer’s unique voiceprint for authentication. It can be passive, where the user can say anything and we match their voice to a voiceprint. Or it can be active, where the caller is asked to recite a passphrase. Either way, it’s a natural, effortless, and much more accurate way to authenticate.
Knowledge-based security is easily compromised. The four-digit PIN is the weakest credential as it’s often shared and a brute force attack can quickly compromise it without any knowledge of the legitimate account holder. Passwords and security questions can be successfully answered with simple web searches of the account holder.
Voice biometrics cannot be compromised in this way. Because a voiceprint is a hashed string of numbers and characters, a compromised voiceprint has no value to a hacker. Not only that, each time a fraudster speaks within an IVR, call center or mobile app, they leave behind their own voiceprint that can be used to proactively keep them out of the system and even alert law enforcement. The power of the voice really is in your hands.
Authentication via conversation.
This system verifies a caller's identity during the course of a natural conversation. It transparently retrieves the biometric voice characteristics required for verification within seconds, regardless of what is said, accent, language, or call quality.
Authentication via passphrase.
This system verifies a customer’s identity during an interaction with a voice application, such as an IVR or a mobile app. The customer recites a passphrase and the application verifies this against a database. The caller never has to remember the phrase, it’s the unique way they say it that enables the authentication.
Contact Center Caller Verification.
Agents can serve customers immediately when the call is answered. No need for an interrogation process.
IVR Caller Verification.
Customers can get to the functionality they want quicker and actually benefit from the self-service investments made by your organization.
Mobile App Authentication.
A vastly more secure and convenient gateway to any app that contains personal information or enables sensitive transactions.
Web Transaction Validation.
A quicker and easier-to-use authentication process that boosts completion rates whilst reducing fraud.