Connaissances de service à la clientèle pour vous aider à réussir.

Utilisez les outils de recherche ci-dessous pour trouver des études de cas, des livres blancs, des démos et d'autres ressources qui démontrent comment Nuance permet de résoudre vos problèmes de service à la clientèle.


Étude de cas
Étude de cas

Barclays Wealth and Investment Management is using Nuance text-independent FreeSpeech in their call center to offer high-net-worth clients exceptional level of service with fast and friendly authentication

Étude de cas
Étude de cas

Learn about how TalkTalk reduces call centre costs dramatically with Nuance.

Étude de cas
Étude de cas

Utilisation de la biométrie vocale pour simplifier et sécuriser l’accès téléphonique client aux opérations de courtage à escompte.

Étude de cas
Étude de cas

Read how customers of the mobile service provider enjoy dramatically reduced access authentication time

Étude de cas
Étude de cas

Turkcell Global Bilgi, which handles over 350 thousand calls a day, had a touchtone IVR. Customers were losing their way in the menus and pressing keys haphazardly to reach a CSR. As a result, customers were being transferred to the wrong agent skill group, increasing service operations costs.

Étude de cas
Étude de cas

Read how the airline reached new heights in customer service with a fast, personalised self-service IVR system powered by Nuance.

Fiche technique
Fiche technique
Démo
Démo

Watch how Nina delivers intelligent, conversational customer service – how, when and where customers want it.

Vidéo
Vidéo

Barclays’s passion towards the delivery of world class customer service and an outstanding client experience has been a key motivator in the decision to implement a passive voice biometrics solution for verification. As a result Barclays Wealth and Investment Management has become the first organization to use this technology globally to transform the client experience

Vidéo
Vidéo

Hear how FedEx deployed natural language speech technology on Nuance’s hosted OnDemand platform to provide callers with a more conversational experience. As a result, they far exceeded their goals to increase customer usage of self-service capabilities

Vidéo
Vidéo

ING Romania’s new call center assistant “Maria” redefines the interaction between customers and the call center using Nuance Voice Biometrics and natural language understanding (Nuance Call Steering).


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