Clintegrity 360 | ICD-10 education services

Increase documentation and coding accuracy

ICD-10 education & services

Until recently, ICD-10 has just been practice. Now it’s game time. ICD-10 is here to stay and clinical documentation and coding accuracy counts. With a new, expanded coding system and limited experience you may be wondering:

  • Are my claims ICD-10 compliant?
  • Are my coding auditors experienced enough in ICD-10 to identify potential problems?
  • Is my clinical staff documenting appropriately?

Nuance can help you through this transition. With coding audits to identify areas at risk and targeted education for physicians, clinicians and coders, Nuance partners with healthcare facilities to identify knowledge gaps and quickly tackle them.

ICD-10 coding audits & education

Does your facility have the deep ICD-10 coding expertise required to review claims for accuracy and correct MS-DRG assignment? With four years of ICD-10 dual-coding and training experience, Nuance will help you find and correct at-risk issues. The Nuance ICD-10 Professional Services team is ready to audit records and quickly identify high-risk areas for under-coding and over-coding and Clinical Documentation Improvement (CDI) opportunities.

ICD-10 coding audits

Nuance begins with a baseline audit to quickly gauge ICD-10 coding accuracy for each coder. This audit will identify immediate high-risk areas for facilities while also reassuring accurate code assignment. Areas of CDI related to ICD-10 will be noted. Baseline audits may be followed with monthly or quarterly coding reviews or scheduled quarterly audits, dependent on facility preference or needs.

ICD-10 advanced coder education

Using coding audit results, Nuance provides targeted ICD-10 coder education specific to your facility’s services or needs identified in your baseline audit. Coders become engaged in the education process using a combination of hands-on learning and surgical videos that clearly demonstrate ICD-10 PCS concepts. Both live and virtual advanced ICD-10 training are available:

  • Two days of onsite training is recommended for organizations that need to elevate ICD-10 coding accuracy quickly or require an ICD-10 refresher on many topics—fast.
  • Two-hour virtual training sessions are recommended on a bi-weekly or monthly basis to reinforce learning over time.
Ongoing education support from our ICD-10 coding experts

Designed to provide your facility with continued ICD-10 support, Nuance education is provided via live WebEx for your facility on a monthly or bi-monthly schedule. Our ICD-10 experts will also provide written responses to your ICD-10 questions submitted each week.

ICD-10 physician education & solutions

In the time it takes to attend a medical staff committee meeting, Nuance can give physicians enough information to accurately and completely document what is needed to make the transition to ICD-10. Nuance is a leader in the industry with over 20 years of CDI expertise through J.A. Thomas, so we understand that training for practicing physicians should be physician-led. Physicians learn best from their peers, and need to be specialty-specific due to time constraints. To meet these needs, Nuance uses a blended learning environment, in which J.A. Thomas delivers onsite and web-based educational offerings in a phased approach focused on sustainable knowledge retention.

With Nuance’s ICD-10 education, physicians can:

  • Eliminate as much as 20 minutes of chart review daily
  • Improve accuracy and accelerate access to treatment information by using Clinical Language Understanding (CLU) NLP for real-time clinical documentation
  • Reduce re-work by documenting the correct code—up front—for up to 99% of diagnoses

Technology to support the physician can also help. Nuance Dragon Medical Advisor analyzes physician notes during documentation and suggests further specificity to improve ICD-coding. As an add-on to Dragon Medical Direct, it provides clinical documentation with the specificity you need to reach ICD-10 compliance. Learn more.

Clinical Documentation Improvement specialist ICD-10 education

In transitioning to ICD-10, you don’t need to learn coding; you need to understand how physicians need to document to ensure their documentation reflects the care delivered to the patient. Nuance’s Clinical Documentation Improvement specialist ICD-10 education drills down on understanding what physicians really need to know, helping CDI specialists monitor and manage physician education more effectively—and strengthening the CDI specialist-physician relationship. Nuance’s onsite and web-based blended learning environment provides education and training to healthcare organizations, efficiently and effectively.

Nuance’s ICD-10 CDI education gives CDI specialists:

  • A full range of major diagnostic category (MDC) education to ensure ICD-10 transition success
  • Both diagnostic and procedural training for better document management
  • CDI expertise stemming from J.A Thomas’ two decades of industry leadership

Foundational coder education

To meet the growing industry need for ICD-10 coding education, Nuance has partnered with Elsevier, the world’s leading health sciences publisher, to bring a wealth of technology and content expertise to today’s healthcare organizations. Elsevier/MC Strategies’ courses cover the full spectrum of healthcare, from acute care nursing and technologist education to hospital leadership, medical coding, and finance and information technology. They have developed more than 14,000 custom lessons for clients and regularly partner with professional organizations to develop and/or deliver exclusive, specialty-specific courses and content.

Elsevier also delivers online, interactive 3-D anatomy modules which go far beyond the basics. Advanced coders are able to view anatomical systems—musculoskeletal, circulatory, nervous system and many more – in complete detail and from multiple perspectives. The learner interacts with the 3-D images to allow detailed and complex learning at a systems, organ or cellular level. This one-of-a-kind functionality enables you to navigate with free rotate, zoom, pan and other manipulations. Dissect through peel, stick, explode, hide and transparent tools. Use the quiz feature to test your knowledge of structures and landmarks on the anatomy you've selected. All tools are designed to help you learn and understand anatomy in an interactive and fun way.

Learn more about the 3-D interactive anatomy

Elsevier provides organizational development, online learning and clinical reference solutions to the healthcare industry. Since 1986, Elsevier has had one objective – to advance healthcare by bringing the highest quality professional education, clinical information and organizational development tools to healthcare.

Learn more about this comprehensive ICD-10 training program

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